Vodafone may be cheating you !
My latest interaction with the Vodafone Customer Service Team has left me appalled with the quality of service and customer grievance redressal, inspite of being a very old customer of Vodafone.
I am disappointed with the superficial and cavalier attitude in handling my dispute over the incorrect charges billed for GPRS usage over the past 3 months.
The latest bill generated on November 28th is for an amount of Rs. 35,039.95 of which Rs. 27,453 is towards GPRS usage during my travel overseas in November. However, the GPRS setting were not active on my Samsung cell phone and more importantly the phone was switched off for most of time during my travel overseas with the exception of 3-4 days for just a few minutes each day.
I was travelling abroad to the US and Europe from Nov 4th to Nov 27th and can have proof for the same. During travel I used the hotel wi fi connections along with local data cards for my Blackberry only.
On December 2, 2013, I was surprised when the customer service operator told me verbally that there were data charges by a Canadian operator. I have not even travaled to Canada in the last 12 months or more.
On going through my previous bills, I have noticed that out of the total October 28th bill of Rs. 5429.20, the charge for GPRS usage was Rs. 3343. Since I was extremely busy, I did not pay much attention to this billed amount and paid it without any dispute.
However the amount of Rs. 27,453 in the current November 28th bill towards GPRS usage has caught my attention and is completely unacceptable.
The September 28th bill also had a GPRS usage charge billed. So, in September itself, when I called Vodafone, I was asked to check the phone settings for an active data network. I checked the Samsung phone and would like to reiterate that the data network was in the "off" mode. I do not understand how the charges have still been levied in the subsequent 2 bills inspite of ensuring the data network was in the switched off mode.
The customer service reps call and say only one thing..we have checked and you have to pay.
Its been 24 hours since I wrote to the CEO Mr Peiters- have neither got a reply nor a call from him
Watch out in your bills. Vodafone may be cheating you too